Returns & Refunds

We want you to receive your order in the condition, quality and specification you reasonably expect.

If your order arrives damaged, defective, incorrect or materially different from the product description, please contact us as soon as possible with your order details and supporting photographs or information where applicable. We will assess the matter and guide you through the applicable return, replacement, repair or refund process.

Returns, refunds and exchanges are subject to our Returns & Refunds Policy and applicable South African consumer law.

Certain products may have specific return conditions due to their nature, including personalised, customised, made-to-order, hygiene-sensitive or consumable products, where permitted by law.

For complete information, please refer to our  Returns & Refunds Policy.