Shipping policy

Shipping and delivery

Erasmus Group sources products from suppliers rather than holding stock. Full payment is required before supplier orders are placed. Supplier availability is confirmed before purchasing.

Depending on the supplier, products are delivered through Erasmus Group or shipped directly to you. Delivery estimates vary by supplier and are communicated for your order.

We combine items into one delivery where possible. If products are ready at different times, we will discuss whether you would prefer to wait or receive separate deliveries. Separate arrival dates will be explained.

Shipping charges are provided during the ordering process. If an additional dispatch creates a delivery charge not already included in your order, we will let you know before dispatch.

We request that couriers phone before delivery through the waybill notes, but we cannot guarantee that the courier will call.

We notify customers of delays. Any product substitution requires your explicit approval.

Jacqueline personally handles delivery enquiries and complaints. We may request relevant photos, documents or an explanation to investigate an issue. We will let you know when we have followed up with the supplier or courier and update you when feedback arrives.

For delivery enquiries, contact us via WhatsApp at +27 82 554 6362 or email jacqie.erasmus@icloud.com.